Introduction
Attend ("Attend," "Company," "we," "us," or "our") is a service operated by Kardoe Incorporated ("Kardoe"). We are committed to protecting the privacy and security of personal information of our Customers, Visitors, and Customer Data Subjects. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with the Attend services, applications, and website (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Definitions
Customer: An individual who is an employee, contractor, or representative of an organization that has entered into an agreement with us to access and use our Services, including those who self-register.
Visitor: An individual who interacts with our website or marketing communications to learn about our products and services, download resources, or attend events.
Customer Data Subject: An individual who interacts with our Customers through our Services, such as clients, members, attendees, or other business contacts of our Customers.
Personal Information: Any information relating to an identified or identifiable natural person.
Scope of This Privacy Policy
This Privacy Policy applies to:
- Customers: When you use our Services as a Customer.
- Visitors: When you visit our website or engage with our marketing activities.
- Customer Data Subjects: When you interact with our Services through one of our Customers.
1. Information We Collect
1.1 Information Collected from Customers
a. Personal Information You Provide
We may collect the following Personal Information from Customers:
- Contact Information: Name, email address, telephone or mobile number (including where you provide it to receive SMS notifications), job title, and organization.
- Account Information: Username, password, and security questions.
- Financial Information: Payment details, billing address, credit or debit card numbers.
- Communications: Correspondence you send to us, including feedback and support requests.
b. Information Collected Automatically
- Device Data: IP address, browser type, operating system, device identifiers.
- Usage Data: Pages viewed, features used, date and time of access.
- Push Notification Tokens: Device or browser push tokens used to deliver push notifications, where you have enabled them.
- Analytics Data: Information collected through Google Analytics and similar technologies, such as IP address, pages viewed, and browsing activity, to help us understand and improve our Services.
1.2 Information Collected from Visitors
a. Personal Information You Provide
We may collect the following Personal Information from Visitors:
- Contact Information: Name, email address, phone number.
- Marketing Preferences: Your preferences for receiving marketing communications.
- Event Registrations: Information provided when signing up for events or webinars.
- Communications: Messages or inquiries you send to us.
b. Information Collected Automatically
- Device Data: IP address, browser type, operating system.
- Usage Data: Browsing activities, pages viewed, referral URLs.
- Analytics Data: We use Google Analytics, which sets cookies and collects information such as IP address, pages viewed, and browsing activity to help us understand how visitors use our website and improve our Services.
1.3 Information Collected from Customer Data Subjects
As a data processor, we process Personal Information on behalf of our Customers. The types of information collected are determined by our Customers and may include:
- Contact Information: Name, email address, mobile or phone number.
- Event Participation: Registration details, preferences, survey responses.
- Interactions: Communications and interactions with our Customers through our Services.
- Notification Data: Push notification tokens and mobile numbers used to deliver push notifications and SMS messages you have requested or consented to receive.
2. How We Use Your Information
2.1 For Customers
We use Customer information to:
- Provide Services: Deliver, maintain, and support our Services.
- Account Management: Authenticate and manage Customer accounts.
- Communication: Send administrative information and respond to inquiries.
- Notifications: Send push notifications and SMS text messages related to events, account activity, and updates you have requested or consented to receive.
- Billing: Process payments and manage subscriptions.
- Improve Services: Analyze usage, including through Google Analytics, to enhance our Services.
- Legal Compliance: Comply with legal obligations and enforce agreements.
2.2 For Visitors
Enhance User Experience: Personalize your experience on our Website.
- Communicate: Respond to inquiries and provide information you request.
- Marketing: Send promotional materials and updates with your consent.
- Analytics: Analyze usage patterns, including through Google Analytics, to improve our Website and marketing efforts.
- Security: Protect the integrity and security of our Website.
2.3 For Customer Data Subjects
As a data processor, we process Personal Information of Customer Data Subjects solely on behalf of our Customers, following their instructions and the terms of our agreements with them. This includes delivering push notifications and SMS messages on behalf of, and as instructed by, our Customers.
3. How We Share Your Information
3.1 Service Providers
We may share your information with third-party vendors who perform services on our behalf, such as Hosting Providers, Payment Processors, Customer Support Services, Analytics Services (including Google Analytics), Push Notification Services, and SMS/Text Messaging Providers. Mobile information, SMS opt-in data, and SMS consent are excluded from this general sharing and are handled as described in Section 3.6.
3.2 Affiliates
We may share information with our affiliates for purposes consistent with this Privacy Policy. We do not share mobile information, SMS opt-in data, or SMS consent with affiliates for marketing, promotional, or other purposes.
3.3 Legal Obligations
We may disclose your information to:
- Comply with Laws: Respond to legal processes or regulatory requests.
- Protect Rights: Enforce our terms and protect our operations.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
3.5 With Your Consent
We may disclose your information for any other purpose with your explicit consent.
3.6 Mobile / SMS Opt-In Data
No mobile information, SMS opt-in data, or SMS consent will be shared with third parties or affiliates for marketing or promotional purposes. Other than sharing with aggregators, carriers, and providers of the text messaging service strictly as necessary to deliver SMS messages you requested or consented to receive, we do not sell, rent, trade, transfer, or otherwise share mobile opt-in data with third parties or affiliates. All categories of information sharing described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for their own marketing, promotional, lead generation, or analytics purposes. You may opt out at any time by replying STOP.
4. Your Rights and Choices
4.1 For Customers and Visitors
a. Access and Update
You may access, correct, or update your Personal Information by logging into your account or contacting us.
b. Opt-Out of Marketing Communications
You may unsubscribe from marketing emails by following the instructions in those emails or contacting us at legal@attend.vip.
c. Cookies and Similar Technologies
You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. We use Google Analytics to analyze website usage; you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.
d. Push Notifications
You can enable or disable push notifications at any time through your device or browser settings.
e. SMS / Text Messages
You may opt out of SMS text messages at any time by replying STOP to any message. Message and data rates may apply.
4.2 For Customer Data Subjects
As a data processor, we cannot directly fulfill requests from Customer Data Subjects. To exercise your rights, please contact the Customer (data controller) with whom you interacted.
5. Data Security
We implement appropriate technical and organizational measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction.
6. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We take measures to ensure that such transfers comply with applicable data protection laws and that your information remains protected.
7. Data Retention
We retain Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
8. Children's Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If we become aware of such collection, we will take steps to delete the information promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the effective date and posting the new policy on our website. Your continued use of the Services after such changes constitutes your acceptance of the new Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Address: Kardoe Incorporated, 55 Water Street, Floor 3, Brooklyn, NY 11201
- Email: legal@attend.vip
- Phone: +1 646 846 4484
11. California Privacy Rights
If you are a California resident, you have specific rights regarding your Personal Information under the California Consumer Privacy Act ("CCPA").
11.1 Your Rights
- Right to Know: Request information about the categories and specific pieces of Personal Information we have collected about you.
- Right to Delete: Request deletion of your Personal Information.
- Right to Non-Discrimination: Exercise your rights without discrimination.
11.2 Exercising Your Rights
To exercise your rights, please contact us at legal@attend.vip. We may need to verify your identity before processing your request.
11.3 Information We Collect
We collect the following categories of Personal Information:
- Identifiers: Name, contact details, IP address.
- Commercial Information: Records of transactions.
- Internet Activity: Browsing history, interactions with our Services, and analytics data collected through Google Analytics.
- Professional Information: Job title, employer.
We do not sell your Personal Information.